FAQ
Why is CoverTrack emailing me?
CoverTrack has partnered with your Property Management company to offer a new paperless solution for submitting and tracking policy documents. Through CoverTrack, your Property Management company is able to ensure policies remain valid and reminder when they’re coming up for renewal. To accommodate a smooth process, we have instituted a secure portal where you can conveniently upload your policy document.
How do I receive the link for the upload?
You would have received personalized emails from CoverTrack with a unique link to your account. Please do not forward the email.
I already provided my Renters Insurance policy documents to my Building Manager, but have received an email to upload them, do I still have to upload them?
Yes, CoverTrack is a paperless solution to support your Property Managers in ensuring policies remain valid and provide a reminder when they’re coming up for renewal. So yes, you’ll need to upload them to CoverTrack.
How do I log-in to upload my Renters Insurance?
Use the same email ID that is registered with your Property Manager. Once verified by our system we will send you a 6-digit one-time password to log-in. One-time passwords may take up to 1 minute to land in your inbox. Please check your spam folder should you still not find it.
What document is considered proof of Renters Insurance?
Please upload your policy documents as proof of Renters Insurance.
What is the preferred document format?
We prefer PDF format. However you can upload pictures of the policy.
Is there any communication from CoverTrack once the policy has been successfully uploaded?
We send an acknowledgement email after upload, followed by approved or declined notification once the policy has been processed.
Do I have to upload an APOLLO Policy?
No, you can submit a policy from any Renters Insurance policy providers.
My roommate and I share a Renters Insurance policy, can I forward the email to my roommate to upload it?
Yes, your roommate can use the link to upload their Renters Insurance policy as well, but you will also need to upload the policy using the same link.
Why am I getting errors when I’m trying to log-in?
Ensure the email address used for login is the same as your property management records.
What will happen if I don’t get Renters Insurance?
Your Property Management company will determine the course of action if you do not secure Renters Insurance. This is dependent on your Lease Agreement with them.
Why was my Renters Insurance document declined?
There can be multiple reasons why your document was declined, including:
Wrong name
Liability not matching the minimum as mandated by property management
Already expired policy
Uploaded document is not a policy document
Illegible document
My policy document has been declined, so what next?
As a part of the decline notification, you will be sent the reason of decline and the link to re-upload.